"Serving Globally"
ABOUT GROUP DIVISIONS PRODUCTS SERVICES NEWSROOM CAREER OPPORTUNITIES OUR PRESENCE
 
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Customer Care  
 

You are always and immediately responded to, because problems and requirements vary. You bring yours to us, with the trust that we will offer a total solution and complete training. Your trust has never failed. You are always provided with an ideal equipment, with all the knowledge, about how to install, operate and use the machine to its fullest.

Ups and downs, ebbs and tides are inevitable. Roaring furious waves have to be taken in stride. Care is needed.

Your trust in us is again at work. You don't have to ask or wait for care. You're sure, we'll be there. If ever, your machine moans, whimpers or groans; we rush. We examine, diagnose, treat and heal. Your machine is brought back to normalcy - within no time.

The corporate call it 'after-sales-SERVICES'. We call it 'Care'.
OUR PACKAGES
CALIPAK
Calibration SERVICESs for existing Wirecut Machines
Ensures proper upkeep of the machine periodically
Accuracies are checked with precision instruments like Check Master and Square Master from M/s Mitutoyo
Calibration Certificate issued
PREPAK
Scheduled Preventive Maintenance SERVICES available
Ensures trouble free working of the machine
Complete machine being checked by experienced SERVICES personnel
SPEED-UP PACKAGE
Available for Supercut Series Machines
Enhances cutting speed of the Machine considerably
Ensures stable machining without wire breakages in complex machining conditions
Minimum operator’s intervention
BREAKPAK
Breakdown SERVICES on call basis
Ensures timely attendance of the machine by experienced SERVICES personnel
Ensures trouble free working of the machine throughout its life time
TRAINPAK
Training SERVICES for existing users
Ensures optimum use of the machine
All latest technology methods to enhance the machine performance
 
UPDATE
Controller and power supply upgrades for existing EDMs, EZNC and Supercut Machines
Latest technologies available at lower cost
Can be interfaced with existing machine on field itself
Ensures extended life of the machine for further period of 8 to 10 years
LABPAK
Labour Charges SERVICES Contract for existing machines
Ensures maximum off time of the machine
SERVICESs are offered through experienced SERVICES personnel
Priority for spare parts
COMPAK
Comprehensive Annual Maintenance Contract for machines
Ensures maximum Up time
Covers parts as well as SERVICESs
Scheduled Preventive Maintenance units
Ensures proper upkeep of the machine
UPGRADES
Latest software upgradation for existing machines available at lower cost
Ensures using latest software to enhances the performance
     
CUSTOMER CARE NETWORK
   CUSTOMER CARE ACTIVITIES
Spares Inventory: Rs. 20 million
Customer Support Engineers: 200
SERVICES locations: National - 19 International - 13
  Pre-sales Consultation
Equipment Training
Installation & Commissioning
Warranty SERVICESs
Annual Maintenance Contract
Leasing & Financial SERVICES